SATISFACTION OF STUDENTS OF THE FACULTY OF TOURISM AND HOSPITALITY TOWARD THE QUALITY OF TRAINING SERVICES IN UNIVERSITY OF ECONOMICS - TECHNOLOGY FOR INDUSTRIES

Abstract

Today, higher education is considered a type of service and students play the role of both customers directly participating in the entire process of creating services and products of education and training. Accordingly, student satisfaction with the quality of training services is extremely important for the survival and development of higher education institutions. Therefore, improving the quality of training services is always an issue of special concern for Universities. With the desire to contribute to constantly improving the quality of training services of the Faculty of Tourism and Hospitality in University of Economics - Technology for Industries, the author conducted research on factors affecting satisfaction. students' hearts so that there is a basis for making a number of suggestions and recommendations to help the School make timely changes and adjustments in the training of high quality tourism human resources for society.